Find answers to your questions before joining a tour so that you can find out exactly what you want to know.

All bookings are valid only when made directly on our official website: serenityvietnam.com, by calling our hotline at +84976951999, or through travel agents and hotels that have a partnership with us. We guarantee that the itinerary and images match what is shown on our official website. 100% refund for cancellations made at least 15 days in advance. 20% cancellation fee for cancellations made between 10 to 14 days. 50% cancellation fee for cancellations made between 5 to 10 days. 70% cancellation fee for cancellations made between 3 to 5 days. 100% cancellation fee for cancellations made within 3 days.

In this case, you will receive a 100% refund or you can change your trip date without any extra fees.

Payment in advance is required to confirm your booking. You can pay a deposit of at least 50% of the total price.

All Serenity Vietnam tours provide pick-up and drop-off at hotels in the Old Quarter or at our office at 106 Tran Nhat Duat - Hoan Kiem - Hanoi.

All bookings are valid when you receive a confirmation via text message or email from Serenity Vietnam (Info@...).